Optimal Translation Service Co., Ltd. utilizes a customer-oriented project management database to manage and record all aspects of Quality Assurance (QA). OTS endeavors itself to ensure that proper QA is implemented throughout a project's workflow. The workflow is as follows:

Customer¨s Call and Enquiry
After having received the call from our customer, our receptionist will answer the enquiry from our customer and acquire as sufficient information as possible from customers, including language and special technique requirements, time schedule, testing, and etc. so as to accurately define customer¨s needs and expectations.

Taking Order and Kick off Meeting
The business manager will assess the project together with our technical specialists to analyze documents to be translated and count the total words. Based on the result of analysis, a quotation is generated to our customer. If our customer accepts the quotation, a contract will be signed between our customer and OTS.

For each individual project, OTS will set up a project team, consisting of a project manager, an administration supervisor, a group of translators and the desktop publishing editor.

The project manager will convene a kick-off meeting and organize our specialists with respect to the project to summarize a list of glossary, and disseminate it to the translators who will be involved in the project.

Draft Translation
The involved translators will complete the draft translation within the time limit specified by the project manager.

Reviewing & Edition
Our specialists will review the draft translation and make necessary correction if any. The project manager will send it back to the translators to make modification, and then our editor will make edition on the work done.

Another group of staff will proofread the edited documents.

Quality Control
Our in-house quality control personnel will strictly examine the final version of the translated documents. If everything is O.K, the project manager will sign on the worksheet.

Hand-Over to the Customer and Completion of the Project
The final version of the translated document (s) will be handed over to our customer. If our customer accepts it, then the whole project is completed.


Copyright 2005 Nanjing Optimal Translation Service Co.,Ltd. Http://www.njots.com
Tel: +86-25-83171096 Fax: +86-25-58978732 Mobile phone: 13951604575 E-mail: njots@126.com
Address: Room 1908-1912, 01 Building, Zhongshan Beilu, No.281, Gulou District, Nanjing, China Postcode: 210003